Delivery & Exchanges

 

Thank you for shopping with Beijando. We are honored to be a part of your fragrance journey. Our policies are designed to ensure your experience is as seamless, thoughtful, and elegant as the scents we craft.

 

 

Shipping Information

 

Processing Time

All orders are prepared with great care and are typically processed within 2–3 business days. During peak times, slight delays may occur — we appreciate your patience and understanding.

Shipping Options

We currently ship within the United States and offer both standard and expedited shipping options. We look forward to expanding our service to international destinations soon.

Shipping rates and delivery times vary by location and method selected.

Shipping Confirmation & Tracking

As soon as your order ships, you will receive an email with tracking details to follow your fragrance’s journey to you.

Estimated Delivery Times

 

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 3–4 business days

Orders placed over the weekend or on public holidays will be processed and shipped on the following business day.

 

Returns & Exchanges

At Beijando, we understand that selecting a fragrance is a deeply personal experience. If something isn’t quite right, we are here to assist.

Return Window

Returns are accepted within 30 days of receiving your order. To be eligible, the item must be unused, unopened, and in its original packaging, in the same pristine condition in which it arrived.

Return Process

To begin a return, please email our Concierge Team at concierge@beijando.com. If your return is approved, we will share return instructions and provide a prepaid shipping label. 

In the near future, we plan to introduce an online return portal to make the process even more convenient.

Refunds & Store Credit

Once your return is received and inspected, your refund will be issued to the original payment method. Alternatively, store credit may be offered for gently used fragrances on a case-by-case basis — we want you to find the scent that feels like home.

Return Shipping Costs

If you received an incorrect item or your product arrived damaged, we will gladly cover all return shipping costs. For all other return requests, return shipping will be the responsibility of the customer.

Non-Returnable Items

To ensure product integrity, we are unable to accept returns of:

  • Sale or promotional items

  • Gift cards

  • Used product 

Damaged or Defective Items

If your order arrives damaged or faulty, please contact us promptly. We will be happy to begin the process of providing a replacement and sincerely apologize for the inconvenience. 

 

Policy Updates

This policy is subject to change. For the most current information, we recommend reviewing this page prior to purchase.

If you have any questions or require personalized assistance, our Concierge Team is here for you at concierge@beijando.com.

 

Thank you for choosing Beijando. 

We are honored to share our fragrances with you. Your satisfaction and delight are our greatest priority.