Refund policy

We want every Beijando fragrance to arrive exactly as it should. If you wish to return an item, please contact our Concierge Team at clientservices@beijando.com within 14 days of receiving your order.

Eligibility
To be eligible for a return, fragrances must be unopened, unused and in their original packaging and condition. For hygiene and quality reasons, opened fragrances cannot be returned. Sale items, gift cards and promotional items are final sale.

How to Return
Email clientservices@beijando.com with your order number. We will reply with return instructions and, where applicable, a prepaid shipping label. Items sent back without first contacting us cannot be accepted.

Damaged or Incorrect Items
Please inspect your order upon arrival. If an item arrives damaged, defective or incorrect, contact us as soon as possible with a photo of the item, and we will arrange a replacement or refund at no cost to you.

Return Shipping
If a return is the result of our error, we will cover return shipping. Otherwise, return shipping costs are the responsibility of the customer.

Refunds
Once your return has been received and inspected, we will let you know whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.

Exchanges
Exchanges are subject to availability. The quickest way to receive a different fragrance is to return the original item and place a new order.