We've compiled some of the most commonly asked questions to provide you with quick and concise answers. If your question isn't addressed here, please feel free to reach out to our customer support team for further assistance.
1. What sets BEIJANDO apart from other perfume brands?
At BEIJANDO, we pride ourselves on our commitment to crafting unique and captivating scents that resonate with individuality. Our dedication to sourcing premium ingredients, innovative formulations and capturing emotional nuances within each fragrance sets us apart in the perfume industry.
2. Are your fragrances cruelty-free and vegan?
Yes, all our fragrances are cruelty-free, and we're proud to offer a range of vegan options. We prioritize ethical practices and are dedicated to creating products that align with our values.
3. How do I choose the right fragrance for me?
Selecting a fragrance is a personal experience. We recommend exploring our fragrance descriptions and notes to find scents that align with your preferences. If you have further questions, feel free to reach out to us at customersupport@beijando.com
4. How can I ensure my fragrance lasts longer throughout the day?
For a fragrance that lingers longer, apply it generously to your pulse points, like the wrists and neck. Eau de parfums, known for their higher oil concentration, are especially renowned for their enduring presence on the skin.
5. What's your return policy?
To initiate a return, contact our Customer Support team at customersupport@beijando.com within 15 days of receiving your order. We will provide return instructions and, if applicable, a return shipping label. Please ensure the product is unused, in its original packaging, and in the same condition as when you received it. Once we receive and evaluate the returned item, we will proceed with your refund or exchange request, reimbursing refunds via the original payment method. Exchanges are subject to product availability. We happily cover return shipping costs in instances where we've made a mistake, such as sending the wrong item or a damaged product. However, in other cases, we kindly ask our customers to bear the responsibility for return shipping costs. Please visit our Shipping & Returns page for more details.
6. How can I stay updated on new fragrance releases and promotions?
To remain current on our latest fragrance launches, promotions, and news, subscribe to our newsletter and follow us on our social media channels:
7. Are your fragrances unisex?
We believe that fragrances are a form of personal expression and can be enjoyed by anyone. All of our fragrances are designed to be unisex, and we encourage you to explore scents based on your note preference.
8. How can I contact your customer support team?
If you have further questions or need assistance, our customer support team is here to help! You can reach out to us at customersupport@beijando.com.
Thank you for considering BEIJANDO! We're here to provide you with exceptional fragrances and a delightful customer experience.